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Frequently Asked Questions

BROKERS

QUESTION: What is a Broker ?

ANSWER: A Broker is company or firm which arranges transactions between a buyer and a seller for a commission when the deal is executed. They exist as the middle party to a transaction. Brokers buy and sell shares on behalf of a shareholder and interact with the Botswana Stock Exchange.

There are currently three Brokers in the market.

QUESTION: I do not know my Broker ?

BANKING DETAILS

QUESTION: I want to change my banking details. The account that I gave you when I bought shares is now closed. What can I do ?

QUESTION: I do not know my Broker ?

STATEMENT ENQUIRY / POSTAL ADDRESS / EMAIL ADDRESS UPDATE

QUESTION: Ever since I bought shares, I have never received any statement from BTC, but I have provided you with my postal address and email address ?

DIVIDENDS

QUESTION: The last time I received dividends was a year ago, ever since then until now, I have not received any ?

QUESTION: Are we getting something this time around (end of Financial year 2019/2020 or August payment)

QUESTION: I went to Botswana Post to collect my dividends, they referred me to BTC, saying that my dividends were returned to BTC.

QUESTION: I have unclaimed dividends at BTC, now they have become outdated, what can I do to claim them ?

BUYING AND SELLING SHARES

QUESTION: I want to sell my shares. What is the process?

QUESTION: I have shares at BTC, and I want to buy more, is it possible?

QUESTION I want to buy BTC shares for the first time. What is the process?

GENERAL SHARES QUESTIONS

QUESTION: I am making a follow up on my shares, how much have I accumulated ever since I bought them.

QUESTION: Is it possible to transfer my shares to another person, if possible how do I go about doing it?

QUESTION: A family member who has bought shares at BTC has passed away recently, what are the procedures to be followed?