<script type="text/javascript">jQuery(document).ready(function($){$(".myaccount-content-top").parent().prepend("<div class='alert alert-info' role='alert'><strong><i class='fas fa-info-circle' style='margin-right: 6px;'></i>Tip: </strong>Are you an existing BTC customer? Click <a href='/register' target='_blank' class='alert-link'>here</a> to register for a website account and get access to additional services.<button type='button' class='close' data-dismiss='alert' aria-label='Close' <span aria-hidden='true'>&times;</span></button></div>");})</script>{"id":15257,"date":"2023-03-14T15:46:01","date_gmt":"2023-03-14T13:46:01","guid":{"rendered":"https:\/\/btcstaging.co.bw\/business\/?page_id=15257"},"modified":"2023-03-14T15:46:01","modified_gmt":"2023-03-14T13:46:01","slug":"bill-disputes","status":"publish","type":"page","link":"https:\/\/btcstaging.co.bw\/business\/my-account\/bill-disputes\/","title":{"rendered":"Bill Disputes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_height=&#8221;yes&#8221; el_class=&#8221;myaccount-row&#8221;][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;myaccount-col left&#8221;][vc_column_text]<nav id=\"bellows-main-45\" class=\"bellows bellows-nojs bellows-main bellows-source-menu bellows-align-full bellows-skin-none bellows-type- bellows-expand-current\"><ul id=\"menu-my-account-menu\" class=\"bellows-nav\" data-bellows-config=\"main\"><li id=\"menu-item-13592\" class=\"icon dashboard bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-13592 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Dashboard<\/span><\/a><\/li>\n<li id=\"menu-item-15260\" class=\"icon money-alt bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-has-children bellows-menu-item-15260 bellows-item-level-0\"><a  href=\"#\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Billing<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-14361\" class=\"icon money-alt bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-14361 bellows-item-level-1\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/logged-in-pay-bill\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Pay Bill<\/span><\/a><\/li>\n\t<li id=\"menu-item-15275\" class=\"icon form bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-15275 bellows-item-level-1\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/invoices\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Invoices<\/span><\/a><\/li>\n\t<li id=\"menu-item-15263\" class=\"icon money-alt bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-15263 bellows-item-level-1\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/pay-bill\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Instant Pay<\/span><\/a><\/li>\n\t<li id=\"menu-item-15259\" class=\"icon form bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-15259 bellows-item-level-1\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/bill-disputes\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Bill Disputes<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-13651\" class=\"icon cart bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-13651 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/track-your-order\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Track your Order<\/span><\/a><\/li>\n<li id=\"menu-item-13557\" class=\"icon form bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-13557 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/report-a-fault\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Report a Fault<\/span><\/a><\/li>\n<li id=\"menu-item-13589\" class=\"icon form bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-13589 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/online-application-form\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">New Connection<\/span><\/a><\/li>\n<li id=\"menu-item-15194\" class=\"icon form bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-15194 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/service-upgrade-form\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Service Upgrade<\/span><\/a><\/li>\n<li id=\"menu-item-14845\" class=\"icon globe bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-has-children bellows-menu-item-14845 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/buy-bundles\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Buy Bundles<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-15269\" class=\"icon form bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-15269 bellows-item-level-1\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/fast-connect\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Fast Connect<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-14360\" class=\"icon smartphone bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-14360 bellows-item-level-0\"><a  href=\"https:\/\/btcstaging.co.bw\/business\/my-account\/buy-airtime\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Buy Airtime<\/span><\/a><\/li>\n<li id=\"menu-item-15144\" class=\"icon user bellows-menu-item bellows-menu-item-type-custom bellows-menu-item-object-custom bellows-menu-item-15144 bellows-item-level-0\"><a  href=\"https:\/\/onlineapp.btc.truelaneprojects.co.bw\/index.php\/912493\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">KYC<\/span><\/a><\/li>\n<\/ul><\/nav>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;myaccount-content-top&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<p style=\"text-align:left;color: #006BB4;font-weight: 900;\">Anonymous Access<\/p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;myaccount-content-bottom&#8221;][vc_column_inner][vc_column_text]<\/p>\n<div style=\"font-weight: bold; color: black; padding: 0px 57px 5px 57px;\">\n<input type='hidden' id='problemAreas-db' value= '[{\"text\":\"Wrongly charged for calls I did not make\\r\\n\",\"id\":\"150194C458DB46C4AAFB52BEA78CBFEB\",\"filterId\":\"9E7FB361615340BDA4095633B68E1E71\"},{\"text\":\"Charged old charges after downgrading my package\\r\\n\",\"id\":\"B63BF7E5408C4FEC8CF4D596624607F6\",\"filterId\":\"9E7FB361615340BDA4095633B68E1E71\"},{\"text\":\"Charged old charges after upgrading my package\\r\\n\",\"id\":\"6B579A43CD41464BBE01EB1B260F02B3\",\"filterId\":\"9E7FB361615340BDA4095633B68E1E71\"},{\"text\":\"Receiving bills for previously disconnected service\",\"id\":\"1F4EB37CD9C143C8819DB37C5935C226\",\"filterId\":\"9E7FB361615340BDA4095633B68E1E71\"},{\"text\":\"Disconnected for non-payment but still receiving invoice\",\"id\":\"116BE1A394694D67BDC3664ED2215191\",\"filterId\":\"9E7FB361615340BDA4095633B68E1E71\"},{\"text\":\"Billed for faulty service\",\"id\":\"9676F58C03344B87BEDA4C2EB488117B\",\"filterId\":\"9E7FB361615340BDA4095633B68E1E71\"},{\"text\":\"Receiving bills for recently disconnected 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Thank you!<\/div><\/div><\/div><form enctype=\"multipart\/form-data\" method=\"post\" class=\"arfshowmainform  \" style=\"\" data-form-id=\"form_2z6696\"  novalidate=\"\" onsubmit=\"return arf_validate_form_submit()\" arf_form_submit = 0 data-id=\"34440\"  data-random-id=\"134_vNYhoBN2E0\"  data-submission-key=\"a4Tdle7N\"  data-key-validate=\"false\"  data-popup-id=\"\"><label for='arf_filter_input_134_vNYhoBN2E0' class='arf_hidden_element' style='color:transparent !important;'>Filter<\/label><input id='arf_filter_input_134_vNYhoBN2E0' type='text' name='arf_filter_input' data-jqvalidate='false' data-random-key='134_vNYhoBN2E0' value='' style='opacity:0 !important;display:none !important;visibility:hidden !important;' \/><input type='hidden' id='arf_ajax_url' value='https:\/\/btcstaging.co.bw\/business\/wp-admin\/admin-ajax.php' \/><input type=\"hidden\" data-jqvalidate=\"false\" class=\"kpress\" value=\"\" \/><input type=\"hidden\" data-jqvalidate=\"false\" class=\"stime\" 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data-id=\"arfpagebreakaddtimer_134\" value=\"0\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"form_tooltip_error_134\" data-id=\"form_tooltip_error_134\" data-color=\"\" data-position=\"bottom\" value=\"advance\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"arfaction\" value=\"create\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"form_id\" data-id=\"form_id\" value=\"134\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"form_data_id\" data-id=\"form_data_id\" value=\"34440\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"form_key\" data-id=\"form_key\" value=\"2z6696\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"arf_ajax_url\" value=\"https:\/\/btcstaging.co.bw\/business\/wp-admin\/admin-ajax.php\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"form_display_type\" data-id=\"form_display_type\" value=\"0|https:\/\/btcstaging.co.bw\/business\/my-account\/bill-disputes\/\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"form_submit_type\" data-id=\"form_submit_type\" value=\"1\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"arf_http_referrer_url\" data-id=\"arf_http_referrer_url\" value=\"\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"entry_key\" value=\"\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"arf_skip_captcha\" data-id=\"arf_skip_captcha\" value=\"0\" \/><input type='hidden' id='arf_pb_field_animation_style_front_134' name='arf_pb_field_animation_style_front_134' value='slideInLeft' \/><input type='hidden' id='arf_pb_field_animation_duration_front_134' name='arf_pb_field_animation_duration_front_134' value='' \/><input type='hidden' id='arf_pb_field_animation_delay_front_134' name='arf_pb_field_animation_delay_front_134' value='' \/><input type='hidden' id='arf_pb_field_animation_inherit_134' name='arf_pb_field_animation_inherit_134' value='0' \/><input type='hidden' id='arf_field_animation_style_front_134' name='arf_field_animation_style_front_134' value='' \/><input type='hidden' id='arf_field_animation_duration_front_134' name='arf_field_animation_duration_front_134' value='' \/><input type='hidden' id='arf_field_animation_delay_front_134' name='arf_field_animation_delay_front_134' value='' \/><input type=\"hidden\" id=\"arf_form_site_wide_134\" value=\"no\" \/><div class=\"allfields\" ><div data-page-id=\"1\"aria-label = \"\" id=\"arf_imagefield_1162\" class=\"arf_image_field      \"  style=\"left:50px; top:59px;\" ><img decoding=\"async\" src=\"\/business\/wp-content\/uploads\/sites\/2\/arforms\/1678801797161_customercomplaint.png\" style=\"width:200px;height:150px;\" alt=\"\" \/><\/div><div class=\"arf_fieldset arf_standard_form\" id=\"arf_fieldset_34440\"><div class=\"arftitlecontainer\"><div class=\"formtitle_style\">Bill Dispute<\/div><div class=\"arf_field_description formdescription_style\">Submit bill dispute<\/div><\/div><div id=\"page_0\" class=\"page_break\"><div id=\"arf_field_1161_34440_container\" class=\"    arfformfield arf_display_to_confirmation_summary control-group arfmainformfield  arf_field_type_html  top_container  top_container arfformfield  arf_field_1161\" data-field-type=\"html\" data-parent_field=\"0\" style='width: 100%'><div class=\"arf_htmlfield_control\"><div class=\"alert alert-info\" role=\"alert\" style=\"font-size: 11pt !important;\"><strong><i class=\"fas fa-info-circle\" style=\"margin-right: 6px;margin-top: 0px;\"><\/i>Tip: <\/strong>To submit a bill dispute, provide the account name as it appears on your BTC bill.\n<\/div>\n<div id=\"account-id-img\" style=\"z-index: 999999 !important;margin-bottom:36px;\">\n<a href=\"#\" style=\"font-size: 11pt;\">View Example\n<img decoding=\"async\" style=\"display:none;position: absolute;top: 30px;\" src=\"\/wp-content\/uploads\/2022\/06\/BILL_PAYMENT.png\" alt=\"Account ID Example\"><\/img>\n<\/a>\n<\/div><\/div><\/div><div style=\"clear:both;\"><\/div><input type=\"hidden\" id=\"arf_repeatable_field_counter_1168\" data-max_add=\"0\" value=\"1\" \/><div id=\"heading_1168\" class=\"arf_heading_div  \"><h2 class='arf_sec_heading_field pos_top  ' style='display:block'; data-field-type='section' ><\/h2><div class=\"arf_field_description arf_heading_description\"><\/div><div id=\"arf_field_1164_34440_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield frm_first_half  arf_inline_field_value  arf_field_1164\"  style='width: 48.5%' data-field-type=\"text\" data-parent_field=\"1168\" ><label data-type=\"text\" for=\"field_pn5lss_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Account Number<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_pn5lss\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'pn5lss');\"><i class=\"far fa-address-card\"><\/i><\/span><input data-validation-regex-regex=\"^[0-9]*$\"  data-validation-regex-message=\"Invalid BTC account number\"  type=\"text\" id=\"field_pn5lss_34440\"  name=\"item_meta[1164]\"  maxlength=\"12\"  minlength=\"5\"  class=\" arf_required \" maxlength=\"12\"  data-validation-required-message=\"This field cannot be blank.\" minlength=\"5\" data-validation-minlength-message=\"Invalid minimum characters:\"  \/><\/div><div class=\"arf_tooltip_main\" ><img decoding=\"async\" alt=\"\" src=\"https:\/\/btcstaging.co.bw\/business\/wp-content\/plugins\/arforms\/images\/tooltips-icon.png\" class=\"arfhelptip\" title=\"BTC account number from BTC bill\" data-title=\"BTC account number from BTC bill\" style=\"margin-left:10px; margin-top:4px;\"\/><\/div><\/div><\/div><div class=\"arf_half_middle\"><\/div><div id=\"arf_field_1165_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield frm_last_half  arf_inline_field_value  arf_field_1165\"  style='width: 48.5%' data-field-type=\"text\" data-parent_field=\"1168\" ><label data-type=\"text\" for=\"field_41lv7c_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Name as it appears on BTC Bill<\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_41lv7c\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'41lv7c');\"><i class=\"fas fa-info-circle\"><\/i><\/span><input   type=\"text\" id=\"field_41lv7c_34440\"  readonly=\"readonly\" name=\"item_meta[1165]\"   \/><\/div><div class=\"arf_tooltip_main\" ><img decoding=\"async\" alt=\"\" src=\"https:\/\/btcstaging.co.bw\/business\/wp-content\/plugins\/arforms\/images\/tooltips-icon.png\" class=\"arfhelptip\" title=\"Enter name as it appears on BTC Bill\" data-title=\"Enter name as it appears on BTC Bill\" style=\"margin-left:10px; margin-top:4px;\"\/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1167_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield frm_first_half  arf_inline_field_value  arf_field_1167\"  style='width: 48.5%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_261ob2_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Contact Person<\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_261ob2\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'261ob2');\"><i class=\"fas fa-user\"><\/i><\/span><input data-validation-regex-regex=\"^[a-zA-Z\\s]*$\"  data-validation-regex-message=\"Entered value is invalid\"  type=\"text\" id=\"field_261ob2_34440\"  name=\"item_meta[1167]\"   \/><\/div><div class=\"arf_tooltip_main\" ><img decoding=\"async\" alt=\"\" src=\"https:\/\/btcstaging.co.bw\/business\/wp-content\/plugins\/arforms\/images\/tooltips-icon.png\" class=\"arfhelptip\" title=\"The contact person for the dispute.\" data-title=\"The contact person for the dispute.\" style=\"margin-left:10px; margin-top:4px;\"\/><\/div><\/div><\/div><div class=\"arf_half_middle\"><\/div><div id=\"arf_field_1156_34440_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield frm_last_half  arf_inline_field_value  arf_field_1156\"  style='width: 48.5%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_xw5vo0_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Contact Cellphone<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_xw5vo0\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'xw5vo0');\"><i class=\"fas fa-mobile-alt\"><\/i><\/span><input   type=\"text\" id=\"field_xw5vo0_34440\"  name=\"item_meta[1156]\"  maxlength=\"8\"  minlength=\"8\"  class=\" arf_required \" maxlength=\"8\"  data-validation-required-message=\"This field cannot be blank.\" minlength=\"8\" data-validation-minlength-message=\"Invalid minimum numbers:\"  \/><\/div><div class=\"arf_tooltip_main\" ><img decoding=\"async\" alt=\"\" src=\"https:\/\/btcstaging.co.bw\/business\/wp-content\/plugins\/arforms\/images\/tooltips-icon.png\" class=\"arfhelptip\" title=\"Contact mobile number\" data-title=\"Contact mobile number\" style=\"margin-left:10px; margin-top:4px;\"\/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1163_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_email  top_container  arf_inline_field_value   top_container arfformfield frm_first_half arf_field_1163\"  style='width: 48.5%'  data-field-type=\"email\" data-parent_field=\"0\"><label data-type=\"email\" for=\"field_4ywij0_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Email<\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_4ywij0\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'4ywij0');\"><i class=\"far fa-envelope\"><\/i><\/span><input type=\"text\" id=\"field_4ywij0_34440\" name=\"item_meta[1163]\"  data-validation-regex-regex=\"[\\p{L}0-9._-]+@[\\p{L}0-9.-]+\\.[\\p{L}]+\" data-validation-regex-message=\"Email is invalid\"  \/><\/div><\/div><\/div><div class=\"arf_half_middle\"><\/div><div id=\"arf_field_1166_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield frm_last_half  arf_inline_field_value  arf_field_1166\"  style='width: 98.5%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_ziy2nl_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Invoice Number<\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_ziy2nl\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'ziy2nl');\"><i class=\"fab fa-wpforms\"><\/i><\/span><input data-validation-regex-regex=\"^[0-9]*$\"  data-validation-regex-message=\"Invalid BTC invoice number\"  type=\"text\" id=\"field_ziy2nl_34440\"  name=\"item_meta[1166]\"   \/><\/div><div class=\"arf_tooltip_main\" ><img decoding=\"async\" alt=\"\" src=\"https:\/\/btcstaging.co.bw\/business\/wp-content\/plugins\/arforms\/images\/tooltips-icon.png\" class=\"arfhelptip\" title=\"The invoice number of the bill you are disputing (if applicable)\" data-title=\"The invoice number of the bill you are disputing (if applicable)\" style=\"margin-left:10px; margin-top:4px;\"\/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1157_34440_container\" class=\"    arfformfield arf_display_to_confirmation_summary control-group arfmainformfield  arf_field_type_html  top_container  top_container arfformfield  arf_field_1157\" data-field-type=\"html\" data-parent_field=\"0\" style='width: 100%'><div class=\"arf_htmlfield_control\"><label for=\"problemAreas\" class=\"arf_main_label arf_main_label_14px\"><\/label>\nWhat issue are you reporting?<span style=\"color:red\">*<\/span><br>\n<select id=\"problemAreas\" ><\/select><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1155_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_textarea  top_container top_container arfformfield   arf_inline_field_value  arf_field_1155\"  style='width: 100%'  data-field-type=\"textarea\" data-parent_field=\"0\"><label data-type=\"textarea\" for=\"field_rwj1d7_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Description of Issue<\/label><div class=\"controls\"   ><textarea name=\"item_meta[1155]\" id=\"field_rwj1d7_34440\"  maxlength=\"220\"  maxlength=\"220\"  class=\"arf_text_is_countable\"  maxlength=\"220\" data-validation-maxlength-message=\"Invalid maximum characters length\"  ><\/textarea><div class=\"arfcount_text_char_div\"><span class=\"arftextarea_char_count\">0<\/span> \/ 220<\/div><div class=\"arf_field_description arf_textareachar_limit\">(Max: 220 characters)<\/div><\/div><\/div><div style=\"clear:both;\"><\/div><input type=\"hidden\" id=\"arf_repeatable_field_counter_1158\" data-max_add=\"0\" value=\"1\" \/><div id=\"heading_1158\" class=\"arf_heading_div  \"><h2 class='arf_sec_heading_field pos_top  ' style='display:block'; data-field-type='section' >HiddenSection<\/h2><div class=\"arf_field_description arf_heading_description\"><\/div><div id=\"arf_field_1159_34440_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield   arf_inline_field_value  arf_field_1159\"  style='width: 100%' data-field-type=\"text\" data-parent_field=\"1158\" ><label data-type=\"text\" for=\"field_mgsc11_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >caseType<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><input   type=\"text\" id=\"field_mgsc11_34440\"  readonly=\"readonly\" name=\"item_meta[1159]\"  class=\" arf_required \" value=\"9E7FB361615340BDA4095633B68E1E71\"  data-validation-required-message=\"This field cannot be blank.\"   \/><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1160_34440_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield   arf_inline_field_value  arf_field_1160\"  style='width: 100%' data-field-type=\"text\" data-parent_field=\"1158\" ><label data-type=\"text\" for=\"field_l3ao2q_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >problemArea<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><input   type=\"text\" id=\"field_l3ao2q_34440\"  readonly=\"readonly\" name=\"item_meta[1160]\"  class=\" arf_required \" data-validation-required-message=\"This field cannot be blank.\"   \/><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1170_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield   arf_inline_field_value  arf_field_1170\"  style='width: 100%' data-field-type=\"text\" data-parent_field=\"1158\" ><label data-type=\"text\" for=\"field_f9qlbv_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >CaseTypeLabel<\/label><div class=\"controls\"   ><input   type=\"text\" id=\"field_f9qlbv_34440\"  readonly=\"readonly\" name=\"item_meta[1170]\"  value=\"Manage Bill Disputes\"   \/><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_1171_34440_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield   arf_inline_field_value  arf_field_1171\"  style='width: 100%' data-field-type=\"text\" data-parent_field=\"1158\" ><label data-type=\"text\" for=\"field_734997a_34440\" class=\"arf_main_label arf_main_label_14px\" aria-label = >ProblemAreaLabel<\/label><div class=\"controls\"   ><input   type=\"text\" id=\"field_734997a_34440\"  readonly=\"readonly\" name=\"item_meta[1171]\"   \/><\/div><\/div><div style=\"clear:both;\"><\/div><\/div><div style=\"clear:both;\"><\/div><div style=\"clear:both;\"><\/div><input type=\"hidden\" id=\"field_xst75e\" name=\"item_meta[1169]\" value=\"\" data-running_total_id = \"\" \/><div style=\"clear:both;\"><\/div><div style=\"clear:both;height:1px;\">&nbsp;<\/div><\/div><!-- page_break && page_0--><div class=\"arfsubmitbutton _container\" ><div class=\"arf_submit_div  _container\"><input 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display:inline !important; visibility:visible !important;\">ARForms<\/a><span style=\"color:#FF0000 !important; font-size:12px !important; display:inline !important; visibility: visible !important;\">&nbsp;&nbsp;(Unlicensed)<\/span><\/div><\/div><!-- arf_fieldset --><\/div><!-- allfields --><\/form><script type='text\/javascript' data-cfasync='false'>if(!window['arf_conditional_logic']){window['arf_conditional_logic'] = new Array();}window['arf_conditional_logic'][34440] = {\"logic\":[],\"dependents\":[],\"defaults\":[]};if(!window['arf_pages_fields']){window['arf_pages_fields'] = new Array();}window['arf_pages_fields'][34440] = 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